Start with a specialist service for your location
Gambling-harm support, treatment, self-exclusion and crisis routes are jurisdiction-specific. Use a service that states where it operates and confirm current contact details on its own HTTPS site. An international resource can help identify next steps, but it may not control local operator exclusions or emergency care. Luckly Guide is educational and cannot provide counselling, diagnosis or account enforcement.
| Region | Specialist resource | Official web route |
|---|---|---|
| International | Gambling Therapy | https://www.gamblingtherapy.org/ |
| United Kingdom | GamCare | https://www.gamcare.org.uk/ |
| Great Britain | GAMSTOP online self-exclusion | https://www.gamstop.co.uk/ |
| United States | National Council on Problem Gambling | https://www.ncpgambling.org/help-treatment/ |
| Australia | Gambling Help Online | https://www.gamblinghelponline.org.au/ |
| Ontario, Canada | ConnexOntario | https://www.connexontario.ca/en-ca/ |
Prepare enough detail to explain the immediate problem
Before a call or chat, write down recent spending, time used, triggers, debts or essential payments affected, and any account restriction already requested. A concise timeline helps the adviser focus on the current risk. Do not delay contact to make the record perfect. If another person is affected, describe what you have observed without trying to diagnose them.
- If you feel at immediate risk, contact local emergency services first.
- Use operator limits, cooling-off or exclusion tools alongside independent support.
- Ask a trusted person to help you block payment methods or gambling access if you cannot do it alone.
Separate operator support from independent help
Operator support can handle account limits, exclusions and transaction records, but it is not a substitute for independent counselling, treatment, debt advice or emergency care. Use the authenticated Luckly.gg support route for account controls and a specialist external service for gambling harm. Never send passwords, seed phrases, private keys or one-time codes to either channel.
Act immediately when safety is at risk
If someone may harm themselves or another person, cannot protect essential funds, or is in an immediate crisis, contact local emergency or crisis services rather than waiting for an operator reply. Stay with the person where safe, reduce access to money and gambling, and involve a trusted adult or professional. Online articles and self-assessments cannot manage an emergency.
Verify services and contact details at the source
Helpline names, numbers, opening hours and eligibility can change. The linked organizations publish their current service scope and contact routes; check those pages directly. GAMSTOP applies to consumers and participating licensed operators in Great Britain, ConnexOntario serves Ontario, and NCPG resources are United States-focused. Gambling Therapy provides international online support but does not replace local emergency services.