Step 1
Prepare clear identity and address documents if Luckly support requests verification, such as a government ID, proof of address or payment-ownership evidence.
Step 2
Use the same legal name, date of birth and address on your account and documents; mismatches can slow the review.
Step 3
Keep every image complete, readable and unedited. Account reviews can affect deposits, withdrawals or gameplay until checks are complete.
Current source of truth
Use this as a starting point before contacting Luckly support. Current account status, provider rules, payment network state and Luckly.gg terms always control the final answer.