Step 1
Record the provider, game name, round ID, stake, displayed result, timestamp and any error message.
Step 2
Do not rely only on screenshots; provider round logs are usually needed to confirm settlement.
Step 3
Contact support with one clear timeline and avoid reopening the same issue in multiple threads.
Current source of truth
Use this as a starting point before contacting Luckly support. Current account status, provider rules, payment network state and Luckly.gg terms always control the final answer.