Step 1
Include the page URL, account email, affected provider, game, transaction or promotion name when relevant.
Step 2
Add timestamps, screenshots, transaction hashes, round IDs or error messages, but never passwords or private keys.
Step 3
For urgent responsible-gambling concerns, pause real betting first and use the responsible-gambling support hub.
Current source of truth
Use this as a starting point before contacting Luckly support. Current account status, provider rules, payment network state and Luckly.gg terms always control the final answer.